Refund & Cancellation Policy
Last Updated: November 2, 2024
⚠️ Please Read Carefully Before Purchasing
Our numerology reports are personalized digital products. Once generated and delivered, they cannot be "returned" like physical goods. This policy explains when refunds may or may not be available.
1. No Refunds After Delivery
Standard Policy: Once your numerology report has been successfully generated and delivered to your email address, refunds are generally NOT available.
Why? The report is a custom-created digital product that:
- Is generated specifically using your unique birth data
- Cannot be "returned" once accessed
- Represents a completed service (report generation and delivery)
2. Valid Refund Scenarios
Refunds MAY be granted in these exceptional circumstances:
✓ Technical Failures:
- System fails to generate your report due to our technical error
- Generated report is corrupted, incomplete, or unreadable
- PDF file cannot be opened due to generation error
✓ Non-Delivery (Our Fault):
- Report not delivered within 48 hours due to our system malfunction
- Report sent to wrong address due to our error
- Our email system fails to send the report
✓ Payment Issues:
- Duplicate charges for the same report
- Amount deducted but payment shows "failed"
- Technical glitch causing double payment
3. When Refunds Are NOT Available
Refunds will NOT be granted for:
✗ Change of Mind:
- "I no longer want the report"
- "I changed my mind after ordering"
- "I found another service"
✗ Content Dissatisfaction:
- You disagree with interpretations or predictions
- Report doesn't resonate with you personally
- You expected different or more detailed information
- "The predictions don't match my life"
✗ Your Data Entry Errors:
- You provided incorrect birth date, time, or name
- You later discovered your birth time was wrong
- You want a new report with corrected information
Solution: We can regenerate with correct data for ₹149 (discounted rate)
✗ Email/Technical Issues on Your End:
- Report went to spam/junk folder
- You provided wrong email address
- You cannot open PDF files on your device
- You accidentally deleted the email
- Your inbox is full or inactive
Solution: We'll resend the report free of charge if requested within 7 days
✗ Misunderstanding of Service:
- "I didn't know it was a digital report"
- "I expected a personal consultation"
- "I thought a human would analyze my chart"
Note: Our website clearly states this is an automated report service
✗ After Report Access:
- You have opened and read the report
- You have downloaded the PDF
- More than 24 hours passed since delivery
4. Cancellation Policy
Before Report Generation (Within 2 Hours)
You may cancel and receive a full refund if:
- You contact us within 2 hours of payment
- Report generation has not yet started
- You have not received the report email
How to Cancel:
📧 Email: jyotishresearch@gmail.com
📱 WhatsApp: +91 9657569256
Include: Order date, transaction ID, name, and email used for purchase
After Report Generation Begins
Cancellation is NOT possible once report generation has commenced, as the service has already been rendered.
5. Refund Request Process
📋 How to Request a Refund (For Valid Cases Only)
Step 1: Contact Us
Email: jyotishresearch@gmail.com or WhatsApp: +91 9657569256
Step 2: Provide Information
- Transaction ID and payment date
- Email address used for purchase
- Name on the order
- Detailed explanation of the technical issue
- Screenshots or evidence (if applicable)
Step 3: We Review (2-3 Business Days)
- We investigate the technical/delivery issue
- We may request additional information
- We verify the claim against our system logs
Step 4: Decision & Processing
- You receive our decision via email
- If approved: Refund processed within 5-7 business days
- Amount credited to original payment method
Refund Timeline
| Stage |
Timeline |
| Request Review |
2-3 business days |
| Decision Communication |
Within 24 hours after review |
| Refund Processing |
5-7 business days |
| Bank Credit |
3-5 days after processing (depends on your bank) |
6. Alternatives to Refunds
Instead of refunds, we may offer these solutions for certain situations:
6.1 Report Regeneration
If you provided incorrect birth data:
- We can generate a new report with correct information
- Discounted price: ₹149 (instead of ₹249)
- Available within 30 days of original purchase
6.2 Report Re-delivery
If you lost the email or cannot access it:
- We will resend the report to the same or different email
- Free of charge if requested within 30 days
- Contact us with your order details
6.3 Technical Support
If you're having trouble opening the PDF:
- We provide instructions for opening PDF files
- We can resend in a different format if needed
- We help troubleshoot technical issues
6.4 Personal Consultation Credit
If you want human interpretation:
- Your ₹249 can be credited toward a personal consultation
- Book a paid consultation with Astrologer Ashish Desai
- Receive ₹249 discount on consultation fee
- Available for 90 days from report purchase
7. Razorpay Disputes
If you initiate a payment dispute or chargeback through your bank or Razorpay:
- Please contact us first to resolve the issue
- Chargebacks incur processing fees that we must pass on
- If a chargeback is filed for a delivered report, we reserve the right to pursue recovery
- Your access to future services may be restricted
8. Consumer Rights (India)
This refund policy is in accordance with Indian consumer protection laws. As a consumer, you have the right to:
- Receive the product as described
- Seek redressal for defective goods or deficient services
- Fair and honest dealing
However, digital products that are delivered as described are generally excluded from standard return/refund provisions under the Consumer Protection Act for issues related to satisfaction with content.
9. Contact for Refund Inquiries
10. Important Reminders
Before Purchasing, Please Ensure:
- ✓ You have read and understood this refund policy
- ✓ Your birth data (name, date, time, place) is accurate
- ✓ Your email address is correct and active
- ✓ You understand this is a digital, automated report service
- ✓ You accept that refunds are limited to technical issues only
- ✓ You have reviewed the sample report to understand what you're purchasing
11. Policy Updates
We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
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